T&C's



Terms & Conditions

Last updated: [14/01/2026]

Welcome to stepright.ie (the “Site”). These Terms & Conditions (“Terms”) apply to all visitors, customers, and purchases made through our website.

By using this Site and/or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Step Right

This website is operated by Step Right (“we”, “us”, “our”).

If you need to contact us, you can reach us at:
Email: hello@stepright.ie
Website: stepright.ie

2. Using our website

By using this Site, you agree that you will not:

  • use the Site for any unlawful purpose

  • attempt to access or interfere with the Site’s systems or security

  • upload or transmit viruses or harmful code

  • copy or reproduce any part of the Site without permission

We may suspend or restrict access if we believe the Site is being misused.

3. Products and information

We do our best to ensure all product details, images, pricing, and stock information are accurate.

However:

  • product colours may look different depending on your screen/device

  • packaging or product details may change from time to time

  • we may update or correct information without notice

All content on this Site is for general information only and should not be treated as medical advice.

4. Foot health disclaimer

Step Right sells footwear, orthotics, and foot-related products designed to support comfort and movement.

Please note:

  • results vary from person to person

  • no product can guarantee relief from pain or medical conditions

  • if you have a medical condition, severe pain, diabetes-related foot issues, or poor circulation, you should seek advice from a GP, podiatrist, or other qualified professional

5. Pricing

All prices shown on the Site are in Euro (€) unless stated otherwise.

Prices may change at any time. The price you pay is the price shown at checkout at the time you place your order.

If VAT applies, it will be included or shown at checkout depending on your store setup.

6. Orders

When you place an order, you are making an offer to buy products from us.

Your order is accepted once:

  • payment has been successfully processed, and

  • you receive an order confirmation email

We reserve the right to refuse or cancel any order, including where:

  • an item is out of stock

  • there is a pricing or listing error

  • we suspect fraud or unauthorised activity

  • we cannot verify payment or delivery details

If we cancel an order after payment has been taken, you will receive a full refund.

7. Payments

Payments are processed securely through Shopify and its approved payment providers.

We do not store full card details on our systems.

8. Delivery

Delivery options, costs, and estimated delivery times are displayed at checkout.

Please note:

  • delivery times are estimates and are not guaranteed

  • delays can happen due to couriers, weather, peak periods, or other events outside our control

  • it is your responsibility to ensure your delivery details are correct before ordering

If an order is returned to us due to an incorrect address or failed delivery attempt, additional delivery charges may apply to resend the order.

9. Returns, refunds, and exchanges

Our Returns Policy explains how returns and exchanges work and forms part of these Terms.

For hygiene and safety reasons, certain items may not be eligible for return (for example socks, footcare products, or opened items), unless they are faulty.

Where a refund is due, it will normally be issued to the original payment method.

Please review our Returns Policy for full details.

10. Faulty or incorrect items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at hello@stepright.ie and include:

  • your order number

  • photos (where relevant)

  • a short description of the issue

We will work with you to resolve the issue as quickly as possible.

11. Sizing and fit

Footwear sizing and fit can vary between brands and models.

We recommend:

  • checking sizing guides where available

  • contacting us if you’re unsure before ordering

  • trying footwear indoors on a clean surface before deciding to keep them

We are not responsible for discomfort caused by incorrect sizing, unsuitable product choice, or changes in your foot condition over time.

12. Promotions and discount codes

Discount codes and promotions may:

  • be time-limited

  • apply only to certain products or categories

  • not be combined unless stated

  • be withdrawn or changed at any time

13. Intellectual property

All content on this Site (including text, images, branding, and logos) belongs to Step Right or is used under licence.

You may not copy, reproduce, distribute, or use any content without written permission.

14. Limitation of liability

To the maximum extent permitted by law:

  • we are not responsible for indirect or consequential losses

  • we are not responsible for delays or issues outside our control (courier delays, website downtime, etc.)

  • our total liability relating to any order will not exceed the amount paid for that order

Nothing in these Terms affects your legal rights under Irish or EU consumer law.

15. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect and use your personal data.

16. Changes to these Terms

We may update these Terms at any time.

The latest version will always be available on this page, with the “Last updated” date shown at the top.

17. Governing law

These Terms are governed by the laws of Ireland.

Any disputes will be subject to the jurisdiction of the Irish courts.