Privacy Policy


Privacy Policy (Step Right)

Last updated: 14/01/2026

Step Right (“we”, “us”, “our”) operates the website stepright.ie (the “Site”). We are committed to protecting your privacy and handling your personal data in a safe and transparent way in line with the General Data Protection Regulation (GDPR) and Irish data protection law.

This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Who we are (Data Controller)

Step Right is the data controller responsible for your personal data collected through this website.

If you have any questions about this Privacy Policy or how we use your data, you can contact us at:

Email: [ENTER YOUR EMAIL]
Website: stepright.ie

2. What personal data we collect

We may collect the following categories of personal data:

A) Information you provide to us

When you place an order, create an account, sign up to emails, or contact us, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping/delivery address

  • Order details (products purchased, size, preferences, etc.)

  • Any information you include in messages to us (for example via contact forms or email)

B) Payment information

Payments on our Site are processed securely through Shopify and its payment providers. We do not store full card payment details.

C) Information collected automatically (website usage)

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • Approximate location (based on IP address)

  • Referral source (e.g. Google, social media)

  • Cookies and tracking identifiers

3. How we use your personal data

We use your personal data to:

  • Process and fulfil your orders (including delivery and order confirmations)

  • Provide customer support and respond to queries

  • Manage returns, exchanges, and warranty issues

  • Send service emails related to your purchases (order updates, delivery notifications, etc.)

  • Improve the performance and user experience of our website

  • Prevent fraud and keep our website secure

  • Send marketing communications (only where permitted by law or where you have opted in)

  • Measure and improve advertising performance (including Meta and Google advertising)

4. Our legal basis for processing (GDPR)

Under GDPR, we must have a valid legal basis to process your personal data. We rely on the following:

  • Contract: where processing is necessary to fulfil your order or provide services you request

  • Legal obligation: where we must keep records for tax/accounting purposes

  • Legitimate interests: where it is necessary for operating our business (e.g. improving our website, preventing fraud, basic analytics) and your rights do not override those interests

  • Consent: where you have given clear permission (e.g. email marketing, non-essential cookies/tracking)

You may withdraw consent at any time (see Section 9).

5. Marketing emails

If you sign up to our mailing list, we may send you emails such as:

  • Promotions and special offers

  • Product updates

  • Foot health tips and advice

  • Store news and announcements

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

6. Cookies, tracking, and analytics

We use cookies and similar technologies to help our Site work properly and to understand how visitors use our Site.

These may include:

Essential cookies

These are required for the website to function (for example, cart and checkout features).

Analytics cookies (Google Analytics)

We use Google Analytics to understand website traffic and improve our services. Google may collect information such as your device type, browsing behaviour, and pages visited.

Advertising cookies (Meta Pixel / Facebook Pixel)

We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our Site.

You can manage your cookie preferences through our cookie banner (where available) and through your browser settings.

7. Who we share your personal data with

We may share your personal data with trusted third parties where necessary to operate our business, including:

  • Shopify (our website and e-commerce platform)

  • Payment processors (for secure payment handling)

  • Delivery and courier services (to ship your order)

  • Email marketing platforms (to send emails if you subscribe)

  • Analytics and advertising providers (such as Google and Meta)

We only share the information needed for these services, and we require service providers to protect your data.

8. International data transfers

Some of our service providers may process personal data outside of Ireland or the European Economic Area (EEA), including in the United States.

Where personal data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms under GDPR.

9. Your data protection rights (GDPR)

You have the following rights in relation to your personal data:

  • Right of access – request a copy of the personal data we hold about you

  • Right to rectification – request correction of inaccurate or incomplete data

  • Right to erasure – request deletion of your data (in certain cases)

  • Right to restrict processing – request limited use of your data

  • Right to object – object to processing based on legitimate interests

  • Right to data portability – request transfer of your data to another provider

  • Right to withdraw consent – where we rely on consent (e.g. marketing/cookies)

To exercise any of these rights, contact us at: [ENTER YOUR EMAIL]

You also have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission (Ireland)
Website: dataprotection.ie

10. How long we keep your data

We keep personal data only as long as necessary for the purposes described in this policy, including legal and accounting requirements.

Typical retention periods include:

  • Order records: retained for up to 6–7 years for tax and accounting purposes

  • Customer support messages: typically retained for up to 12 months

  • Marketing subscriptions: retained until you unsubscribe or request deletion

  • Analytics data: retained according to our analytics settings and provider policies

11. Security of your information

We take reasonable technical and organisational steps to protect your personal data, including secure systems and restricted access.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children’s privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.

The most recent version will always be posted on this page, with the updated date shown at the top.

If you want, I can also write your Cookie Policy (separate page) + a Terms & Conditions that matches your setup (including the fact you offer free shipping across Ireland but not free returns).


yes terms and conditions but no to free shipping as we may change this

Absolutely — here’s a ready-to-paste Terms & Conditions for stepright.ie, written to suit an Irish/EU Shopify store, and NOT mentioning free shipping (so you can change shipping whenever you want).

Terms & Conditions (Step Right)

Last updated: [ENTER DATE]

Welcome to stepright.ie (the “Site”). These Terms & Conditions (“Terms”) apply to all users of this Site and all purchases made through it.

By using this Site and/or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About us

This website is operated by Step Right (“we”, “us”, “our”).

Contact email: [ENTER YOUR EMAIL]
Website: stepright.ie

2. Use of the website

You agree that you will not use this Site:

  • for any unlawful purpose

  • to attempt to gain unauthorised access to the Site or systems

  • to interfere with the operation or security of the Site

  • to copy, reproduce, or exploit any part of the Site without permission

We may restrict or suspend access to the Site if we believe it is being misused.

3. Products and information

We make every effort to ensure product descriptions, photos, pricing, and availability are accurate.

However:

  • product colours may appear differently depending on your screen/device

  • packaging may change from time to time

  • we may update product information without notice

All information on this Site is provided for general guidance only and does not replace professional medical advice.

4. Foot health disclaimer (important)

Step Right provides footwear, orthotics, and foot-related products designed to support comfort and movement.

However:

  • results vary from person to person

  • no product can guarantee relief from pain or medical conditions

  • if you have a medical concern, severe pain, diabetes-related foot issues, or poor circulation, you should consult a GP, podiatrist, or qualified healthcare professional

5. Prices and VAT

All prices shown on the Site are in Euro (€) unless stated otherwise.

Prices may change at any time. The price you pay will be the price shown at checkout at the time you place your order.

If VAT applies, it will be included or shown at checkout (depending on your store setup).

6. Orders and checkout

When you place an order, you are making an offer to buy products from us.

Your order is only accepted when:

  • payment has been successfully processed, and

  • you receive an order confirmation email

We reserve the right to refuse or cancel an order at any time, including where:

  • an item is out of stock

  • there is a pricing or product description error

  • we suspect fraud or unauthorised activity

  • we cannot verify payment or delivery details

If we cancel an order after payment has been taken, we will refund you.

7. Payment

Payments are processed securely through Shopify and its payment providers.

We do not store full payment card details on our servers.

8. Delivery

Delivery options, costs, and estimated delivery times are shown at checkout.

Please note:

  • delivery times are estimates and not guaranteed

  • delays may occur due to couriers, weather, peak periods, or other factors outside our control

  • it is your responsibility to ensure delivery details are correct before placing your order

If a parcel is returned to us due to an incorrect address or failed delivery, additional delivery charges may apply to resend it.

9. Click & Collect (if applicable)

If Click & Collect is offered, collection details will be provided at checkout or by email.

Orders must be collected within a reasonable time. If not collected, we may cancel and refund the order (excluding any non-refundable fees, if applicable).

10. Returns, refunds, and exchanges

Our Returns Policy explains how returns and exchanges work and forms part of these Terms.

For hygiene and safety reasons, some items may not be eligible for return (for example: socks, footcare products, or opened items), unless faulty.

Where you are entitled to a refund, refunds are normally issued to the original payment method.

Please check our Returns Policy for full details.

11. Faulty or incorrect items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at [ENTER YOUR EMAIL] with:

  • your order number

  • photos (where relevant)

  • a short description of the issue

We will work with you to resolve the issue as quickly as possible.

12. Size, fit, and comfort

Footwear fit can vary by brand and model.

We strongly recommend:

  • checking sizing guides (where available)

  • contacting us before purchase if you are unsure

  • trying shoes indoors on a clean surface before deciding to keep them

We are not responsible for discomfort caused by incorrect sizing, unsuitable product choice, or changes in your foot condition over time.

13. Gift cards (if applicable)

If gift cards are available:

  • they are non-refundable

  • they cannot be exchanged for cash

  • they must be used within the validity period shown at purchase (if applicable)

14. Promotions and discount codes

Discount codes:

  • may have expiry dates

  • may be limited to certain products or categories

  • cannot usually be combined unless stated

  • may be withdrawn or changed at any time

15. Intellectual property

All content on this Site (including text, images, logos, designs, and branding) is owned by Step Right or used under licence.

You may not copy, reproduce, or use any content without written permission.

16. Limitation of liability

To the maximum extent permitted by law:

  • we are not liable for indirect or consequential losses

  • we are not liable for losses caused by events outside our control (courier delays, website downtime, etc.)

  • our total liability in relation to any order will not exceed the amount paid for the products in that order

Nothing in these Terms limits your consumer rights under Irish or EU law.

17. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect and use personal data.

18. Changes to these Terms

We may update these Terms at any time.

The latest version will always be available on this page, and the “Last updated” date will be shown at the top.

19. Governing law

These Terms are governed by the laws of Ireland.

Any disputes will be subject to the jurisdiction of the Irish courts.