Returns and Refunds Policy

Returns & Refunds Policy

At Step Right, we want you to feel confident in your purchase. If something isn’t right, we’ll do our best to put it right.

Online Orders (30-Day Returns)

We offer a 30-day return period on all items purchased online.

If you are not fully satisfied with your purchase, you may return it within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and in original condition
  • In original packaging
  • Accompanied by proof of purchase

Please note:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

In-Store Purchases (7-Day Policy)

Items purchased in-store may be returned within 7 days of purchase for full refund

Returns over 7 days are eligible for exchange or store credit only up to 30 days post purchase

Items must be:

  • Unworn and in original condition
  • Accompanied by proof of purchase

Orthotics & Custom Products

Due to the personalised nature of these products, the following applies:

  • Custom-made orthotics are non-refundable once they have been manufactured
  • We will always ensure proper fitting and offer adjustments where needed
  • If there is an issue with your orthotics, please contact us and we will work with you to resolve it

Footwear & Hygiene

For hygiene reasons:

  • Footwear must be tried on indoors only
  • Items showing signs of outdoor wear cannot be accepted for return

Faulty or Incorrect Items

Your statutory rights are fully protected.

If an item is:

  • Faulty
  • Not as described
  • Incorrect

We will offer a repair, replacement, or full refund, and cover any associated return costs.

How to Start a Return

To make a return please fill in the form in your package and post to address provided. If you wish to contact us:

Email: info@stepright.ie
Website: stepright.ie

Please include:

  • Your order number
  • Details of the item
  • Reason for return

We will guide you through the next steps.

Important Information

  • Refunds are processed back to the original payment method
  • Please allow a few working days for refunds to be processed once received
  • This policy does not affect your statutory consumer rights